THE SMALL PRINT

Covid Protocols

As Covid is a changing and evolving problem, we are updating these protocols and requirements regularly - so please check these at the time of making your booking so that we can all avoid any miscommunications or misunderstandings.

Both of your hosts have been fully vaccinated since July 2021, and we are up to date with the booster shots for your peace of mind, and our own. As the accommodation is hosted within our property, we choose to only operate with fully vaccinated guests who stay regardless of what government requirements are in place. We ask that commencing

1 December 2021, any booking accepted by the property will require proof of a vaccination status emailed through for each guest. Thank you for your understanding and co-operation - we are not trying to separate people and create any division, we are wanting to make sure each guest has an enjoyable stay and is able to feel safe and leave here feeling relaxed and refreshed.

We adhere to the highest Covid cleaning protocols for your safety.

The following links contain useful information about navigating travel across Australia & New Zealand:

https://www.health.gov.au/
https://www.health.govt.nz/
https://www.qantas.com/au/en/coronavirus.html
https://www.airnewzealand.com.au/covid19

Cancellation Policies

Travel disruptions are far more prevalent with Covid19 lockdowns and restrictions, so we allow cancellations at any time due to circumstances beyond anyone's control. As a small bespoke accommodation business, cancellations affect us a great deal, but we offer full accommodation refunds at any time, & would really appreciate if guests would re-book for another time- we can work together to find a suitable alternative date for your stay.
For any additional catering arrangements, particularly with meals for 4 or more people, we have a 50% non-refundable deposit requirement if cancelled within 7 days of your stay.

Unfortunately our property is unsuitable to anyone under 18 years of age.

Due to the heritage nature and style of the building, we are not really suitable to anyone who has physical disability and have easy access requirements, but all measures have been taken to ensure as many safety aspects and access features are included in the facilities provided, as far is practicable for something built over 160 years ago.

While we can cater to most dietary requirements, we are unable to offer any vegan options from our kitchen.

All reservations require a 50% deposit to secure the booking, with the balance due in full on day of check out.

Vouchers purchased have a 12 month period of use, but should they expire, and you are unable to use them before the use by date, please get in touch to extend this period as we will honour vouchers past their expiry. For accounting purposes we need to keep track of the vouchers issued and this assists us with that process.
No change will be given if the full amount on the voucher is not used in one stay - another voucher, to the amount remaining - will be issued to be used at another time. Vouchers cannot be redeemed for cash.

Cooking facilities are not available for guest use.

We are a non-smoking accommodation provider.

No pets are allowed - we have 3 cats who live here with us.

All rooms & facilities are for paying guests only - no additional visitors are permitted.

Guests will be liable for damages caused to any property within the villa caused by their actions.

An additional cleaning fee may be charged in exceptional circumstances.