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Cancellation Policies
Travel disruptions are far more prevalent since Covid 19, so we do our best to be as flexible with cancellations as much as we can. If you need to cancel within a week -7 days- of your booking, we will be unable to refund your deposit, unless we are able to re-book for the dates you had. As a small bespoke accommodation business, cancellations affect us a great deal, but we offer full accommodation refunds if the cancellation is able to be made outside of the week - 7 days - before the time of your stay with us. We would really appreciate it if guests would re-book for another time instead of cancelling and we can work together to find suitable alternative dates for your stay.
For additional catering arrangements (dinners) we have a minimum amount of $50 which is non-refundable if cancelled within 7 days of your stay.
Unfortunately our property is unsuitable to anyone under 18 years of age.
Due to the heritage nature and style of the building, we are not really suitable to anyone who has physical disability and have easy access requirements, but all measures have been taken to ensure as many safety aspects and access features are included in the facilities provided, as far is practicable for something built over 160 years ago.
While we can cater to most dietary requirements, we are unable to offer any vegan options from our kitchen.
All reservations require a 50% deposit to secure the booking, with the balance due in full on day of check out.
Vouchers purchased have a 12 month period of use, but should they expire, and you are unable to use them before the use by date, please get in touch to extend this period as we will honour vouchers past their expiry. For accounting purposes we need to keep track of the vouchers issued and this assists us with that process.
No change will be given if the full amount on the voucher is not used in one stay - another voucher, to the amount remaining - will be issued to be used at another time. Vouchers cannot be redeemed for cash.
Cooking facilities are not available for guest use.
We are a non-smoking accommodation provider.
No pets are allowed - we have 3 cats who live here with us.
All rooms & facilities are for paying guests only - no additional visitors are permitted.
Guests will be liable for damages caused to any property within the villa caused by their actions.
An additional cleaning fee may be charged in exceptional circumstances.
By booking with us, you agree to all of the above conditions in full.
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